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Service Manager - Ocala, FL
Posted: 08/07/2026
Employment:
Direct Hire
Job Number: 5273
Pay Rate: 90,000
Job Description
Lead a High-Performing Service Team and Drive Customer Satisfaction
Are you an experienced Service Manager with a passion for leadership, customer service, and operational excellence? We're looking for a motivated Service Manager to oversee the daily operations of our service department in Ocala, FL.
This position is ideal for someone who thrives in a fast-paced environment, enjoys developing technicians and advisors, and is committed to delivering exceptional customer experiences while driving shop profitability.
Service Manager
Location: Ocala, FL
Job Type: Full-Time
What You'll Do
Qualifications Required
What You'll Bring
What We Offer
Why Join Our Team?
We believe great leaders create great teams. As our Service Manager, you'll have the opportunity to mentor employees, improve operations, and make a direct impact on customer satisfaction and business success. We invest in our people, provide opportunities for growth, and foster a culture built on teamwork, accountability, and excellence.
If you're ready to lead a successful service department and take your career to the next level, we'd love to hear from you.
Apply today and help us deliver exceptional service while leading a team committed to excellence!
Are you an experienced Service Manager with a passion for leadership, customer service, and operational excellence? We're looking for a motivated Service Manager to oversee the daily operations of our service department in Ocala, FL.
This position is ideal for someone who thrives in a fast-paced environment, enjoys developing technicians and advisors, and is committed to delivering exceptional customer experiences while driving shop profitability.
Service Manager
Location: Ocala, FL
Job Type: Full-Time
What You'll Do
- Lead and manage the daily operations of the service department to ensure efficiency, productivity, and profitability.
- Supervise, coach, and develop service advisors, technicians, and support staff.
- Monitor workflow, scheduling, and repair progress to ensure timely completion of customer repairs.
- Promote a positive, safety-focused, and customer-first work environment.
- Review repair orders, estimates, and warranty claims for accuracy and compliance.
- Manage department KPIs including technician productivity, efficiency, labor sales, gross profit, comeback rate, and customer satisfaction.
- Assist with hiring, onboarding, training, and performance evaluations.
- Resolve customer concerns professionally while maintaining high customer satisfaction scores.
- Collaborate with the Parts Department to ensure timely availability of parts and materials.
- Ensure compliance with OSHA safety standards and company policies.
- Monitor shop equipment and facility needs to maintain a clean, organized, and efficient operation.
- Develop strategies to increase labor sales, improve workflow, and reduce downtime.
Qualifications Required
- 3+ years of Service Manager or Assistant Service Manager experience.
- Previous leadership experience in a dealership, fleet maintenance, heavy equipment, truck repair, or automotive service environment.
- Strong knowledge of diesel or automotive repair operations.
- Proven ability to lead and motivate teams.
- Excellent customer service and conflict-resolution skills.
- Strong organizational and time management abilities.
- Computer proficiency with shop management software and Microsoft Office.
- Valid driver's license.
- Heavy-duty truck or diesel service experience.
- Experience managing technicians and service advisors.
- CDL (preferred but not required).
- ASE Certifications or equivalent technical background.
- Experience with warranty administration and manufacturer programs.
- Bilingual (English/Spanish) is a plus.
What You'll Bring
- Strong leadership and team-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills.
- A commitment to safety, quality, and customer satisfaction.
- Strong problem-solving and decision-making abilities.
- Financial awareness with the ability to manage budgets and improve department profitability.
- A positive attitude and a hands-on leadership style.
What We Offer
- Competitive Salary
- Monthly or Quarterly Performance Bonus
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Company-Paid Life Insurance
- Ongoing Leadership Training
- Career Advancement Opportunities
- Stable, Growing Organization
- Employee Discounts
- Company-Sponsored Events
Why Join Our Team?
We believe great leaders create great teams. As our Service Manager, you'll have the opportunity to mentor employees, improve operations, and make a direct impact on customer satisfaction and business success. We invest in our people, provide opportunities for growth, and foster a culture built on teamwork, accountability, and excellence.
If you're ready to lead a successful service department and take your career to the next level, we'd love to hear from you.
Apply today and help us deliver exceptional service while leading a team committed to excellence!